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FAQs & Repair Troubleshooting
Here are Frequently Asked Questions (FAQ) with answers about repairs and contacts. Please review them prior to contacting the office. In addition, below the FAQ section, you will find New Resident phone numbers and websites to help you.
How do I request a normal repair?
Call our Rossman 24/7 service department at 239-443-1343, or send an email to email@example.com
Do NOT email any emergency maintenance issue.
FOR EMERGENCIES, call 239-671-2084. Our service department is available 24 hours, 365 days a year.
What is considered an after-hours emergency?
Broken Water Pipes
Toilets not Flushing
No Water (if your property is on well water, please see the next FAQ).
A/C not working
Loss of Electricity
My A/C is not working. What should I do?
If the fan is running and blowing air, but not cooling, check the A/C filter. Please watch the video for instructions on locating the filter.
If dirty, clean and/or replace the filter, shut off the A/C, wait for at least eight hours and turn it back on. It should start to cool.
If the filter is clean, or the A/C system is not blowing any air, call the office at 239-443-1343. After hours, weekends or holidays, call the emergency number 239-671-2084.
I have no hot water. What should I do?
Go to the electrical panel and check the hot water breaker. If it is switched to the off position, wait 10 seconds, and switch it back on.
Wait one hour. If there is still no hot water, call the service department 239-443-1343. Do not call the emergency number.
Well Water not working? Follow our quick reset instructions.
The power supply to your well will shut off if the GFI outlet detects water near the power supply. This commonly happens after storms.
First, you may have to unplug any cords to access the reset button on the outlet. The RESET button is the top button, in the middle of the outlet.
If the well does not start up, please proceed to the full well water reset instructions provided below.
Well Water Full Reset Instructions.
Please first refer to the Well Water System Start-up Instructions
If you follow the instructions and you still have no water, call the office at 239-443-1091. After hours, weekends, or holidays, call the emergency number 239-671-2084.
The toilet is still running after I flush. What should I do?
Shut off the water supply valve, located on the wall behind the toilet. Call the office at 239-443-1343. If this is the only toilet available, call the emergency number 239-671-2084.
NOTE: There is no charge for running toilet repairs.
The toilet(s) are bubbling or not flushing. What should I do?
Call the office at 239-443-1091. If after hours, weekend or holidays call the emergency number 239-671-2084.
How do I clear my garbage disposal?
Switch the garbage disposal, if there is no sound, use the RESET button located beneath the disposal.
If the disposal makes a humming sound and does not spin, there is a possibility it is stuck. Check to see if anything is visibly lodged.
Unplug the disposal underneath the sink to stop power. Use a grabbing object to remove any food that may be stuck in the blades. DO NOT stick your hand inside. Give the blades a gentle twist, DO NOT use force.
If your attempt was unsuccessful, please call the office at 239-443-1343
What should I not put down my drains that will hurt a septic tank?
Do not pour any grease, bleach, or drain cleaner down the drains. Using a little bleach in the washing machine is OK.
What do I do if my sprinklers come on during the day?
Turn them off and/or unplug the sprinkler timer box and call the office at 239-443-1343.
Who puts up my hurricane shutters?
If the property has shutters, it is the TENANTS responsibility to install and remove the hurricane shutters in the event of a hurricane. If you are disabled, call the office at least 5 days before the expected hurricane landfall at 239-443-1343.
I just turned on my heater and smell something burning - is anything wrong?
If it is the first time you are starting the heater this year, there may be dust on the heating element initially causing the smoke smell. If the problem persists, call the office at 239-443-1343. If there is smoke, call the fire department.
Can I park on the hill in the front or rear of the property?
NO. The hill is where the septic tank and drain field are located. It is dangerous, and may apply to homes/properties that have city sewer, since older properties may have had septic systems in the past.